Subject: Urgent: Issue with EA Play Subscription and "It Takes Two" Multiplayer Functionality
Dear EA Support Team,
I hope this email finds you well. I am writing to bring to your attention a significant issue I've encountered with my EA Play subscription and the multiplayer functionality of the game "It Takes Two."
I recently purchased a two-week EA Play subscription with the intention of enjoying various EA titles, including "It Takes Two," with a friend. However, upon attempting to play the game today, I encountered an error message stating "presence update failed," preventing me from accessing the multiplayer features.
Despite repeated attempts to resolve the issue on my end, including restarting the game and my gaming system, checking my network connection, and ensuring that both the game and my system software are up to date, the problem persists. Additionally, I've confirmed that my EA Play subscription is active and that my friend is online and available to play.
The inability to invite my friend to play "It Takes Two" with me due to the "presence update failed" error is highly frustrating, especially considering that I purchased the subscription specifically for this purpose. It's disappointing to encounter such a barrier to enjoying the game's multiplayer experience, especially after investing in the EA Play service.
I kindly request your urgent assistance in resolving this issue as soon as possible. I would appreciate any guidance or support you can provide to help me regain access to the multiplayer features of "It Takes Two" and enjoy the game with my friend as intended.
Please let me know if you require any further information or if there are additional troubleshooting steps I can take to address this issue. I look forward to your prompt response and resolution of the matter.
Thank you for your attention to this matter.
