**FIXED** EA App - "We couldn’t find your account info"
Hi everyone.
I just installed the what i presume to be a mandatory "EA App" update?!
When opening the app i get this error message:
"We couldn't find your account info"
Pic of error message pinned.
What i tried:
- Clearing cache.
- Resetting Winsock, DNS etc.
- Reinstalling EA App.
- Restarting PC.
Anyone encountering the same thing, or possibly have a solution?
Thanks!
ATTENTION
I figured out the fix for the error "We couldn't find your account info"
Apparently the EA App needs 2 services enabled to know that it is connected to the internet. Which is ridiculous as no app ever has needed this. Anyways I made a guide to get it all working with the least added services to be running.
Services that needs to be enabled and running for EA App to be working are:
Network List Service
Network Location Awareness
1. Open "regedit" via run.exe (windows key+R) and navigate to the below directiories:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\netprofm]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc]
2. Change the "Start" key to 3 instead of 4 on both the services.
Network Location Awareness depends on Windows Event Log to be running. I made a fix for that too if you don't like running with the Event Log enabled.
To remove the Windows Event Log dependency from Network Location Awareness so we can run the required service without having to run Event Viewer service aswell:
1. Open CMD.exe with adminstrator privileges.
2. Copy paste this code and hit enter: sc config NlaSvc depend= ""
This will remove all dependencies from the service "Network Location Awareness".
BUT THE SERVICE DEPENDS ON 3 ADDITIONAL SERVICES, SO WE HAVE TO ADD THOSE BACK FOR IT TO RUN:
1. Open CMD.exe with adminstrator privileges.
2. Copy paste this code: sc config NlaSvc depend= Dhcp/nsi/RpcSs/Tcpip
3. Restart PC.
That is it!
This fix will be all over the internet soon, but you heard it here first!
Best Regards
