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ALPHA_ziNo's avatar
ALPHA_ziNo
Rising Rookie
3 years ago
Solved

**FIXED** EA App - "We couldn’t find your account info"

Hi everyone.

I just installed the what i presume to be a mandatory "EA  App" update?!

When opening the app i get this error message:

"We couldn't find your account info"

Pic of error message pinned.

What i tried:

- Clearing cache.

- Resetting Winsock, DNS etc.

- Reinstalling EA  App.

- Restarting PC.

Anyone encountering the same thing, or possibly have a solution?

Thanks!

23 Replies

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  • I just disabled VPN, tried again and it worked. Enabled VPN before sign-in, job done.

  • diraestefania's avatar
    diraestefania
    Newcomer
    9 months ago

    Hello

    I tried doing it. And somehow, my computer doesn't let me do anything any more. It is like it starts flicking. I can move the mouse around but nothing works, the screens keeps getting dark and coming back again. It is really weird. Can you please help me?

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