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Hyseni-L's avatar
Hyseni-L
1 year ago
Solved

[FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

There has been 4 days since my library shows nothing, either ea app doesnt let me browse any games. This needs to be fixed asap cause im losing days on my ea membership and if the problem contuines I...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    1 year ago
    RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

angarryboye's avatar
angarryboye
1 year ago

As of a week ago my entire EA app library is suddenly gone without explanation and I can't access games or the store. I can open them through the local .exe files (some of them) but not through the EA app. I tried clearing cache through recovery, tried uninstalling and reinstalling the EA app, but to no avail. I reached out to EA customer support live chat twice, but they couldn't fix it. They keep saying they see the games in my library, but I do not.

Thing is, I tried VPN and they finally show up. The moment I disconnect the VPN, they're gone again. What could be causing this? EA customer support says my country is no geo-restricted. I also doubt my ISP is blocking EA, I can login and visit the EA website just fine.

Thank you!

SansGelatine's avatar
SansGelatine
Icon for EA app Team rankEA app Team
1 year ago
@angarryboye Which country are you from, and when you VPN, which are you VPNing to?
  • angarryboye's avatar
    angarryboye
    1 year ago
    @SansGelatine I'm from Kosovo, so it depends. Sometimes the IPs come up as Albania, sometimes as Serbia.

    Any other country works really, tried UK and Germany for example.
    • SansGelatine's avatar
      SansGelatine
      Icon for EA app Team rankEA app Team
      1 year ago
      @angarryboye Thanks. There is a known problem with Kosovo which the team is working on.
      • angarryboye's avatar
        angarryboye
        1 year ago
        @SansGelatine Thanks for the update. Does that mean I should be expecting a fix to this soon?

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