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EA_Leeuw
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2 years ago
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[FIXED] EA Games via Steam/Epic-Failed to Start/Missing - Feb. 9, 2024


ISSUE RESOLVED

Hi everyone,

Please use this thread to report any problems you are experiencing in launching EA games purchased through Steam or Epic, which may result in the "You don't have access" error message appearing in the EA app or games not showing up.

**It's important to note that this is a temporary outage in the connection between the EA app and other launchers. Our teams are actively investigating the issue.**


If you are experiencing this issue, please ensure the following:

  • Verify that you are logging into the EA app with the correct EA account - the one that has your Steam/Epic account linked.

  • Do or did you have EA Play? - If you had EA Play and claimed games that are now missing or returning a "You don't have access" error, ensure that your EA Play subscription is active. Note that this error can also occur in the EA app if you are attempting to launch an EA game via Steam or Epic while logged into the EA app with the incorrect account (one not linked to your Steam or Epic persona).

If the problem persists, please reply to this thread with the following information:

  • Your EA ID/Username:
  • Did you buy the game via Steam or Epic:

  • The names of the games that give the error (please just name a handful):

  • The date when this issue first started:

  • Your EA app Error Reporter ID (provide it in this thread):

Thank you for your cooperation.


  • ISSUE RESOLVED - Accepting as solution for visibility purposes

    Hello everyone,

    We are pleased to inform you that the issues previously experienced with the EA app due to the temporary outages, which resulted in missing EA games/DLCs, have now been successfully resolved. This applies whether you made your purchases through us directly at the EA.com website/EA app/Origin, or via Steam/Epic.

    We recommend that you restart your device and the EA app, Steam or Epic, to ensure that everything is functioning correctly. After restarting, if you're still encountering any issues, we suggest performing some troubleshooting steps. You can clear the cache for the EA app, Steam, and Epic Games Launcher. Additionally, you may also perform a repair of the EA app.

    In case you continue to experience any issues post these steps, please report it on our Bug Reports & Technical Issues board.

    Please be aware that we are still investigating the issue of the EA app crashing, resulting in the "The app crashed unexpectedly" error. You can report this specific error in the designated thread here.

    Thank you for your understanding.

    This thread will be locked.

    Previous accepted res.

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