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Liampjg's avatar
Liampjg
2 years ago
Solved

[FIXED] Game Installation & Download Directory Unchangeable Since January 2024

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When di...
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  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Issue Resolved. Accepting as solution for visibility purposes.

    Hi everyone,

    It looks like this issue has been resolved.

    However, if you continue to experience the issue, please let us know by creating a new thread and sharing an EA app Error Reporter ID as this thread will soon be closed.

    Thank you.

2f58850f82ba793's avatar
2f58850f82ba793
2 years ago

I recently uninstalled all my EA games and then re-installed them onto the new hard drive I bought (over 1TB) Five of the games installed without issue and I was able to change the location folder on the app. Today I tried to re-install Sims 4 and it says I don't have enough space. This made sense, as my C: disk is full, so I changed the install location to my new hard drive like I did before. But despite the location changing, it still says I don't have enough space when I know I do. It's like it's stuck on the C: folder and not recognising that the location has been changed.

C: Drive (full)

New hard drive 

What happens when I change the install location:

Tried editing this, but it refuses to change.

So far I've tried:

- Clearing the cache (didn't work)

- Changing the location in settings (just reverted back to C: folder)

- Uninstalling then re-installing the EA app (nothing)

Any help would be appreciated. I don't understand why it worked for the other games, but has suddenly decided to stop.

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