Community Manager[FIXED] Missing EA Bought Games/DLCs in EA app Library - Feb. 9, 2024
Hi everyone,
**This thread is for reporting missing EA games/DLC bought via EA.com/EA app/Origin in the EA app library due to the current EA app service outage.**
For missing/failing to start EA games bought via Steam/Epic, please go here.
The main investigation thread is locked until the outage has been resolved.
If you are experiencing this issue, please ensure the following:
Verify that you are logging into the EA app with the correct EA account - the one that contains your games. After manually checking some of your reports (which we don't typically do via forums), we've noticed several instances of players reporting this problem with empty EA accounts. As such, please respond to this thread using your primary EA account (the one you believe your games are registered to).Check your Order History - Try to locate your games, if purchased through our EA.com website or the EA app (formerly Origin), on your Order History page (access it here). If you sign into your EA account on the Order History page, apply filters for All Status and All Timeframes, and still see nothing, you may be using the incorrect EA account.Do or did you have EA Play? - If you had EA Play and claimed games that are now missing or returning a "You don't have access" error, ensure that your EA Play subscription is active. Note that this error can also occur in the EA app if you are attempting to launch an EA game via Steam or Epic while logged into the EA app with the incorrect account (one not linked to your Steam or Epic persona).
If you've checked all of the above and still can't see your EA games in the EA app, consider performing an EA app Recovery (clear cache) to see if that resolves the issue.
If the problem persists, please reply to this thread with the following information:
Your EA ID/Username,The names of the missing games (please just name a handful),The date when this issue first started,Your current EA app version (find out here),Your EA app Error Reporter ID (provide it in this thread).
Thank you for your cooperation.
ISSUE RESOLVED - Accepting as solution for visibility purposes
Hello everyone,
We are pleased to inform you that the issues previously experienced with the EA app due to the temporary outages, which resulted in missing EA games/DLCs, have now been successfully resolved. This applies whether you made your purchases through us directly at the EA.com website/EA app/Origin, or via Steam/Epic.
We recommend that you restart your device and the EA app, Steam or Epic, to ensure that everything is functioning correctly. After restarting, if you're still encountering any issues, we suggest performing some troubleshooting steps. You can clear the cache for the EA app, Steam, and Epic Games Launcher. Additionally, you may also perform a repair of the EA app.
In case you continue to experience any issues post these steps, please report it in our designated thread for the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/February 2024 (or before).
Please be aware that we are still investigating the issue of the EA app crashing, resulting in the "The app crashed unexpectedly" error. You can report this specific error in the designated thread here.
Thank you for your understanding.
This thread will be locked.
