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Simlistic's avatar
Simlistic
2 years ago
Solved

[FIXED] Sims 3 DLC download error, "Something went wrong"

Hi everybody! Is there anyone experiencing issues with the EA app? I've been trying all night long to download/install The Sims 3 + Add-ons, but once the Sims 3 is installed, the add-ons won't ins...
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  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Issue Resolved. Accepting as solution for visibility purposes.

    Updates:

    Hello all,

    Our EA app development teams have been hard at work and have issued several fixes for the EA app, especially addressing the particular Sims 3 DLC download error, "Something went wrong".


    Are you continuing to see this error message? If so, please let us know in this thread and be sure to include the necessary details we've asked for here.


    If you're seeing the error again in the future, please create a new thread and link to this thread, as this thread will soon be closed.

    Thank you.

    Our teams are still hard at work investigating the issue, but in the meantime, they've released a new update for the EA app. This update includes some fixes that should solve a big part of the problem or at least reduce the frequency of the error messages when trying to download The Sims 3 DLCs through the app.

    Now, we're not saying the issue is completely fixed yet, but we'd really appreciate it if you could check if your EA app is up to date (at the time of writing, the latest version is 13.37.0.5550) or try manually updating it using the steps provided here. 

    [GUIDE] How to update the EA app

    If the problem persists, please keep following the steps below and report back to us in the thread. 

    Thanks a bunch in advance!

    If you continue to experience the issue

    If you're also experiencing the issue, please take a look at this post from @puzzlezaddict, follow the mentioned steps, and please share an EA app Error Reporter ID with us here in the thread.

    [EA Help] Using the EA Error Reporter in the EA app

Sintodo's avatar
Sintodo
2 years ago

Yeah, I have been having the exact same problem.

I did all the ""fixes"" and nothing worked.

I can download the base game perfectly, but every expansion comes up with that "Something went wrong" error. Except for Pets. That just stays on preparing and doesn't move.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Sintodo @Gunter7777 and @58fb8c0867a71f82  Please uninstall Sims 3 using Revo Uninstaller (the free version is fine).  If you have any user content—saves, mods, whatever—you'd like to preserve, first go into Documents > Electronic Arts and rename the Sims 3 folder to something that doesn't include "Sims 3," so Revo won't flag it.  Then use Revo to uninstall Sims 3, and uninstall the EA App with Revo as well.

    Restart your computer and create a new folder on the root level of the drive of your choice.  For example, C:\Games is fine, but not C:\Program Files\Games.  Reinstall the EA App, and when installing Sims 3, choose this new folder.  Let me know whether the packs install too, and if not, what error you get.  If any packs don't install, please also create an EA App error report, as described below, and post the report ID here.

    https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

    If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until after you've installed and launched Sims 3 at least once.  As long as you don't do anything else at the same time, your computer should be safe.

    @Simlistic  If you want to try the above as well, please let me know how it goes, and post an error report ID as well.

    • Gunter7777's avatar
      Gunter7777
      2 years ago

      @puzzlezaddict I tried everything you stated, but no succes.
      The base game installs fine, but then after that when I want to install the DLC the samen error occurs everytime.

      I made a report. This is the report ID: 4db7dae1-0aed-4f68-8d1e-006e2f2f89f8

    • Simlistic's avatar
      Simlistic
      2 years ago

      I tried everything as listed on your message. it is not working.

      I opened a case with them. They told me to uninstall and reinstall the game but without luck; it's not working.

      they also told me to try to download the DLC from my purchase history on Sims 3 website, but they are not even there.

      Not sure what  to do next.

    • Sintodo's avatar
      Sintodo
      2 years ago

      Still the same.

      "Something went wrong" error for all the add-ons, except Pets, which gives me a preparing but never does anything. The base game downloads just fine, though.

      error report id

      7f33678e-8f9b-45e1-b6b6-eafcdb35232a

      • Simlistic's avatar
        Simlistic
        2 years ago

        I contacted EA, but they are not really helping. I've talked to 5 different agents for the same issues. Them asking the same questions or asking me to do the same thing I did several times without any lucks. It's frustrating. 

  • Simlistic's avatar
    Simlistic
    2 years ago

    It s*cks.. I had the CDs and tried with them for the install. Not working.

    I even tried to reinstall origin, and off course not working LOL.

    I didn't have the Pet one from the app, only in Cd's so I just brought it, but it does the same thing. For every single one of them.

  • weetukka's avatar
    weetukka
    2 years ago
    @Sintodo Same for me, base game is the only one that will install. Everything else (expansion packs etc.) is "preparing" for some time, untill an error message pops up ☹️

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