[FIXED] Sims 3 DLC download error, "Something went wrong"

Very much agree!

I have the same problem, wa was no help wouldn’t admit problem was theirs. I have zero faith in them now and I’ve been buying games from them since the 90s. But that is about to stop

I'm having the same issue and getting the same looped responses from EA Help. It all started because I bought Island Paradise for myself. Never buying anything from them again. What a nightmare this whole thing has been. Now my game has been unplayable for 2 weeks 😢


On a side note, I looked it up on steam and you can get the *Entire* collection of Sims 3 for ~$200. Which is less than half the price offered by EA.... 

I know right! The price is good for all the DLC! To be honest, I might getting them from Steam. Frustrating since we already own them, but EA is joke and seems to not care at all….

Be careful if you buy from Steam. The Sims game wouldn't launch to play on my PC. It is working on my laptop though. I don't know what the difference is.

Really? Thank you for the heads up! 🙂

I have the same issue, as so many other people have on this site. At this point, there should be refunds. I do not care how old the game is; it's bought and still "supported", I guess, even though that is very f*cking hard to see. 
Watch as they will let everyone and their mom download the new Horse Ranch for The Sims 4, but neglect the sims 3. 

Just give away this game for free, in a version that lets you run the game without needing the EA App. 

This is unacceptable. 

Report ID, if yall ever read it. :40563b06-0ee3-497d-8389-642d01786908

I too switched over to steam and repurchased EVERYTHING $200. So frustrating. Unfortunately with all the mods and stuff the 1.67 patch is even worse lag than the 1.69 origin uses so basically I’m just waiting on EA to fix this. Customer service is ridiculously unhelpful. Fun tip though, you can’t get to a live chat for any sims 3 related issues UNLESS you use the “I want a refund” option and then magically they have a chat support. 

Same issue, emailed endlessly for like 4 days now. This is definitely an EA issue. I see they did some recent update that put all the add ons under the manage button and I think this is where the problem lies. I’ve done every single trouble shooting method possible, even resetting my entire computer. Get your ish together EA. And get some decent customer service cause it’s a joke. 

Hey everyone, 

I'm not English (French) but I'm gonna do my best to speak clearly about my current problem. 

I already talk about my issue with people from EAHelp but the only answer I can get is people around the world have the same problem and I have to wait. But I rather want to talk about this here too. 

I bought Sims 3 and multiple dlc such as pet, back to the future and more. On Origin, no problem at all. Now I am on EA App with my account, I tried to download Sims 3 and my dlc because I want to play the games again. My computer is working perfectly and my hard drive has enough space for everything. BUT EAApp can only download Sims 3 but not any dlc. When I want to download my dlc Pet or Seasons, the EAApp wants to download Sims 3 once again even though it's already downloaded. My Sims 3 is downloaded on the default space of my hard drive (C🙂 that EA App choose so I think there is no problem. Of course, it doesn't want to download anymore and when I force my computer to download a dlc I have an error message that the downloading isn't working and I should try another day. It does happen for all my dlc, nothing wants to download and I'm pretty mad cause on Origin I had no problem at all. 

I already uninstall EAApp, Sims 3 and try to reinstall everything, I deleted EAApp cache, I did my best and nothing works. 

I already search any topic that is looking like this one and I found some from Octobre last year which is crazy if there is no way to fix it because nothing I could find would help me. 

Anyone to help me ? Thank you very much !