[FIXED] Sims 3 DLC download error, "Something went wrong"

@07a02e7be1d31d14  Are you currently unable to download some or all Sims 3 packs?  If so, which ones are affected, and what do you see when you try?

I ask because it appears that one version of this issue has been fixed but another has not.  I'd like to know whether you fit in the second category or are evidence that the first is not fixed after all.

This has been an EA-side issue that needed to be addressed by EA for all players at once.  Your contacts with customer support wouldn't have anything to do with when or whether this was fixed for you personally.

@roberta591 

Tried this. It shows up as just EA. The packs that I have show up as "you have this" but I still cannot download.

I wonder if it matters that these were once physical copies I transferred to digital? Is that maybe the issue?

@misskayrae  Please post screenshots of the problem, and list the affected packs.

All install fine, just don’t detect when I load the game. Only the EA Play games are detected on the sims 3 Launcher

Hello all,

Our EA app development teams have been hard at work and have issued several fixes for the EA app, especially addressing the particular Sims 3 DLC download error, "Something went wrong".

Are you continuing to see this error message? If so, please let us know in this thread and be sure to include the necessary details we've asked for here.

Thank you.

Hi EA_Leeu,

The error no longer appears and my DLCs now show up in the launcher but I cannot confirm if they instaled correctly now the Sims 3 launcher crashes when I click Play.

I also cannot install any of my Sims 3 installed content either. I can download them from the Sims 3 website but then when I select them all in the downloads pane and click install, it looks like its loading but then nothing actually happens so even though my expansions are supposedly installed, I cannot tell if they appear in game as the game won't start up.

Issues with this game have been going on for months now. Could we just have our content transferred to Steam please? I never wanted the app, I was forced to use it when EA pulled Sims 3 from Steam after only releasing some of the content. After all that nonsense, its back on Steam so could we not transfer our keys over there please? -  The EA app is more trouble than its worth and its weeks later and I still cannot play the game I paid for.

The EA app is up to date - It was version 13.79.0.5592 but I have upgraded it manually to version 13.82.0.5595

Also raised as a report in the EA App reporter. ID : b1ee80b9-282d-4068-abf9-c9447df08801

@XxNooniexX I think you may take a look at this, concerning the game crashing that is Solved: Sims 3 won't open: Alder Lake (Intel 12th-gen) CPU - Answer HQ (ea.com) it's just the simslauncher that may be having issues with your cpu, but for that there is a workaround which works for me and maybe for you too.  I think EA could patch the launcher so it will work for everyone without having to do these steps everytime you want to play the game.

Hello everyone,

It appears that the issue with the "Something went wrong" error message during the Sims 3 DLC download on the EA app has indeed been resolved, as we can see by the significant drop in reports and confirmations from players. As a result, we plan to close this thread shortly.

Should you encounter this problem again in the future, please create a new thread and link to this one.

Thank you.