[FIXED] Sims 4 - "Double-check your connection" or "Game License is Invalid"
I keep getting a pop up that says failed to launch game do to connection or try again later. I've tried deleting the chache, disabling servces, updating my computer, restarting the app, repairing the...
Issue Resolved. Accepting as solution for visibility purposes.
Hi players,
We're happy to inform you that the issue regarding "Double-check your connection" and "Game License is Invalid" for the EA app and Sims 4 has been resolved. Our team has been working diligently to rectify this issue and we appreciate your patience during this time. However, if any of you continue to experience the same problem, please don't hesitate to report it again.
For those who are still encountering these issues, we kindly request you to share the earlier requested data such as mentioned here. This will help our team to diagnose the problem more accurately.
Thank you for your understanding and continued support.
Just wanted to say a big thank you for keeping us updated on the issue.
Our teams are still hard at work investigating the issue, but in the meantime, they've released a new update for the EA app. Unfortunately, this new version of the EA app does not include any main fixes for the 'Failed to Launch the Game - "Double-check your connection" or "Failed to License Game"' issue, but it includes some changes to help the teams with their investigation.
We'd really appreciate it if you could check if your EA app is up to date (at the time of writing, the latest version is 13.37.0.5550) or try manually updating it using the steps provided here.
Once you have ensured that your EA app is completely up to date, please gather fresh logs for the EA app and Sims 4. Additionally, generate an EA app Error Reporter ID and provide it in this thread.
Summary of what we would like to receive from you:
An EA app Error Reporter ID (please share it here in the thread),
EA app logs (please see the steps below on how to gather/attach those to your thread),
The Sims 4 logs (please see the steps below on how to gather/attach those to your thread).
*If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
How to attach files to your post (click on "Spoiler" to reveal the info):
When you want to attach a file to your post, please click "Reply" (if it is a reply for an already existing thread) and click on the following button when creating your post:
*Note that it is not possible to attach files to 'Quick reply' post if you want to post a reply to an already existing thread.
How to gather & share EA app logs (click on "Spoiler" to reveal the info)
Please share logs of The Sims 4, by creating a .rar file of them and adding them to your post,
The The Sims 4 logs can be found in C:\ProgramData\Origin\Logs, they should look something like EAapp_OnlineActivation_Log.html or TheSims4_OnlineActivation_Log.html.
I've spent hundreds of dollars on a game I've been unable to play for months because of this issue. At what point does compensation or a class action lawsuit take place?
@vnwjyr2ozh2i My thoughts exactly! We have purchased every piece of DLC for Sims 4 and my wife hasn't been able to play since August 7th. We have contacted EA several times and all they can tell us is that it is a known issue and that they are working on a fix. Not good enough! They need to fix it ASAP and the people effected by THEIR problem should be compensated. The next expansion pack would be a GREAT start
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