[FIXED] Sims 4 - "Double-check your connection" or "Game License is Invalid"
I keep getting a pop up that says failed to launch game do to connection or try again later. I've tried deleting the chache, disabling servces, updating my computer, restarting the app, repairing the game, uninstalling and redownloading both game and app, I have changed the Dns, I have checked my internet speed, I have reset the router, I have reset my pc, I have changed internet connection, and I have checked to make sure the date and time are correct. I have been getting this pop up for 5 days. Nothing works, I'm so confused.
Issue Resolved. Accepting as solution for visibility purposes.
Hi players,
We're happy to inform you that the issue regarding "Double-check your connection" and "Game License is Invalid" for the EA app and Sims 4 has been resolved. Our team has been working diligently to rectify this issue and we appreciate your patience during this time. However, if any of you continue to experience the same problem, please don't hesitate to report it again.
For those who are still encountering these issues, we kindly request you to share the earlier requested data such as mentioned here. This will help our team to diagnose the problem more accurately.
Thank you for your understanding and continued support.
The update fixed it for me apparenty which is good news. I couldn't open any game before but now it seems everything is functional (tested with Titanfall 2). Will continue to test on other games too.
Just wanted to say a big thank you for keeping us updated on the issue.
Our teams are still hard at work investigating the issue, but in the meantime, they've released a new update for the EA app. Unfortunately, this new version of the EA app does not include any main fixes for the 'Failed to Launch the Game - "Double-check your connection" or "Failed to License Game"' issue, but it includes some changes to help the teams with their investigation.
We'd really appreciate it if you could check if your EA app is up to date (at the time of writing, the latest version is 13.37.0.5550) or try manually updating it using the steps provided here.
Once you have ensured that your EA app is completely up to date, please gather fresh logs for the EA app and Sims 4. Additionally, generate an EA app Error Reporter ID and provide it in this thread.
Summary of what we would like to receive from you:
An EA app Error Reporter ID (please share it here in the thread),
EA app logs (please see the steps below on how to gather/attach those to your thread),
The Sims 4 logs (please see the steps below on how to gather/attach those to your thread).
*If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
How to attach files to your post (click on "Spoiler" to reveal the info):
When you want to attach a file to your post, please click "Reply" (if it is a reply for an already existing thread) and click on the following button when creating your post:
*Note that it is not possible to attach files to 'Quick reply' post if you want to post a reply to an already existing thread.
How to gather & share EA app logs (click on "Spoiler" to reveal the info)
Please share logs of The Sims 4, by creating a .rar file of them and adding them to your post,
The The Sims 4 logs can be found in C:\ProgramData\Origin\Logs, they should look something like EAapp_OnlineActivation_Log.html or TheSims4_OnlineActivation_Log.html.
I've just tried these now and unfortunately didn't work - i'll try the help chat. fingers crossed !
edit: i'm unable to contact them as their online chat system doesn't seem to be working at it's best? i'm unable to get to a point where i can talk to anyone..
Help please. I have been unable to launch my Sims game as of 08/07/23. I consistently get an error message saying - "Failure to Launch - Double check your connection or try again later." I've tried to launch from the desktop shortcut as well as the EA app. I have repaired the EA app, uninstalled and re-installed the EA app, repaired the game inside the EA app, uninstalled and re-installed the Sims multiple times. I have deleted every saved game and I don't play with mods or cc. I've changed settings to play as admin. I've changed security settings. There's nothing wrong with my computer or connection, as I bought a new Dell Alienware desktop that is more than capable of running the Sims and did so spectacularly for almost a year. I am able to launch other games from the EA app so there is nothing wrong with the connection. I am at a complete loss as to what to do. I have followed similar issues in the feeds and tried different things, but nothing works. I have spent thousands of dollars on these games, and now find that I am unable to play. This game is like therapy to me - and I need to be able to play again. I have submitted error reports to EA, and get nothing. I'm somewhat computer savvy, but I've tried everything I can think of and / or seen others do, and I'm just done. I simply don't know what else to do.
Did you try running game repair and deleting game cache if this do not solve the issue i would suggest contacting ea help via the ea help chat and they might guide you
I've also tried the file movement fix that i've seen on a few messages on here where i've moved the sims 4 file to my desktop but then the app thinks I no longer have the game installed on the pc at all - i've since moved the files back the EA file on my pc and the EA App recognises the game is installed again and I'm currently running the repair files option again to see that if moving the files back and forth could fix something?
edit: didn't work.
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