Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 11.10.21 23:35
Summarize your bug EA Play games won't install even though I'm eligable
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Install Xbox app. Install EA desktop. Log in to both. Try to install a Game Pass app (EA Play app) like Battlefield 1.
What happens when the bug occurs? Installation size is shown as 0 bytes. Installation is cancelled with message: "Unable to install There was a slight hiccup and we couldn’t finish installing Battlefield 1. Restart your PC and try again."
What do you expect to see? A one click installation like every other gaming platform is capable of performing in 2021. Onyl EA Desktop is acting up.
I have tried re-starting my PC, re-installing the EA Desktop app, lowering the UAC settings, starting the EA Desktop app as administrator, nothing helped. This app is just broken. It should be a one click installation. It's 2021 and it is still a pain in the * to install EA games. I have no problem with other Game Pass games from Xbox/Microsoft. Only EA has to do their own * with their own app which is still in Beta state even 2 years after launch. What a failure.
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 11.10.21 15.00
Summarize your bug Unable to Install Game There was a slight hiccup and we couldn't finish installing Game Name Unavailable. Restart your PC and try again. I've tried installing both BF5 and BF1 in multiple locations and both give the same errors. Why is it always so difficult to play an EA play game with my game pass? It shouldn't be this complicated to install a game. I've restarted multiple times, I've cleared cache, I've used the recovery feature, I've deleted and reinstalled the desktop app multiple times. I've tried different launch orders for the Xbox App/EA still errors.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? First way >>> Click install Download on the Xbox Game Pass App > EA desktop opens > Click Download > Fail Second way >>> Open EA desktop > search game > Click Download > Fail
What happens when the bug occurs? Nothing, fails to install without even starting download and sends the same error message.
What do you expect to see? I expect the game to download and install when I click the download button.
Unable to Install Game
There was a slight hiccup and we couldn't finish installing
Game Name Unavailable. Restart your PC and try again.
I've tried installing both BF5 and BF1 in multiple locations and both give the same errors. Why is it always so difficult to play an EA play game with my game pass? It shouldn't be this complicated to install a game.
I've restarted multiple times, I've cleared cache, I've used the recovery feature, I've deleted and reinstalled the desktop app multiple times. I've tried different launch orders for the Xbox App/EA still fail and gives same error message. Is there not a way to just manually install the game files and then point EA desktop to their location since that app fails at even the basic installing function?
Same issue for me, except only ofr BF5, I could install BF1 with no issue but for some reason BF5 doesn't seem to work. I've tried every reccomendation on here. Honestly, the games are $5 on steam right now so EA should just give us keys because its ridiculous you can't even download the game you paid for on their platform.
Same issue, but for Crysis 3 and Titanfall 2.
Yea, good luck to get your problem fixed. It's been almost a week since I've posted about a problem that I have that I can't install a game and no one answers me. I'm wasting my ea play time that I paid money for but they just do not care. what a sh*tshow..
