Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ?
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 05/29/2021
Summarize your bug Cannot download ME:Andromeda. Keep getting the following error: "There was a slight hiccup and we couldn't finish installing Game Name Unavailable. Restart your PC and try again."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to download ME:Andromeda?
What happens when the bug occurs? I keep getting the following error: "There was a slight hiccup and we couldn't finish installing Game Name Unavailable. Restart your PC and try again." Other games I own through EA have downloaded with minimal issues
What do you expect to see? I expect to see that the download occurring and the game downloading
I've tried:
-Clearing EA Desktop cache
-Restarting my computer
-Force closing the app and deleting all files in AppData folder
-Turning off antivirus and firewall and trying to install the game
-Uninstalling the EA Desktop app, restarting computer & reinstalling app through Xbox Live
-Uninstalling EA app, turning off antivirus and firewall and installing EA app
All these were no joy.
I haven't hit the computer with a hammer yet, but that's the only thing I haven't tried.
All my games still play and download through Origin with no issues. And yes, Origin is NOT running while I do all this.
-I'm unable to get an error report through EA Desktop. I can put in all the information in the window, but no matter what resolution I use on my screen, the submit button appears below the Windows bar. This makes submitting impossible. I have enclosed a screenshot as proof of the submission issue.
I'm enclosing a Razer diagnostic report for additional information.
im having the same issue and havent found a fix anywhere. ea please figure out this problem soon
EDIT: When writing this, I left out that I'm using Windows 11 now. That could also be a culprit,
Right after I posted this, I purchased a new gaming computer.
But I still can't download Mass Effect: Andromeda through the EA Desktop app on the new one either. All other games I own can be downloaded through EA Desktop with no issues. I'm not going to post a new bug report on the new computer as this report was never read by anyone at EA anyway. Not going to waste my time.
I may have found a way around this issue, at least for me. I downloaded ME:A through Origin into the same folder as the games from EA Desktop. Then I turned off Origin and all it's processes. I created a shortcut in the Start Menu for ME:A and used that shortcut to start the game instead of going through any EA apps. For some reason, through that shortcut, the game did load through EA Desktop, despite showing it wasn't installed. It's weird, but it worked for me.
NOTE: If you are using Frosty Mod Manager to mod ME:A, launching the game through Frosty works with EA Desktop, but it WILL NOT activate your mods within the game and you'll be playing vanilla. So if you like mods, like I do, you'll have to use Origin. Just make sure EA Desktop processes are turned off first or the app is uninstalled.
I'm currently not using EA Desktop and have it uninstalled. It's an idiotic app that barely functioned on a good day, and a waste of time to use right now. I refuse to play any EA Play on Game Pass games on PC until it's fixed. The link between the EA app and the Game Pass app is constantly unstable to the point I'm reinstalling games daily to play them. I've got better things to do with my time, like cleaning the bathroom, and laundry.
And thanks for the XP THEPIRATE_PETE! Right back at you!
