Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 11.10.21 15.00
Summarize your bug Unable to Install Game There was a slight hiccup and we couldn't finish installing Game Name Unavailable. Restart your PC and try again. I've tried installing both BF5 and BF1 in multiple locations and both give the same errors. Why is it always so difficult to play an EA play game with my game pass? It shouldn't be this complicated to install a game. I've restarted multiple times, I've cleared cache, I've used the recovery feature, I've deleted and reinstalled the desktop app multiple times. I've tried different launch orders for the Xbox App/EA still errors.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? First way >>> Click install Download on the Xbox Game Pass App > EA desktop opens > Click Download > Fail Second way >>> Open EA desktop > search game > Click Download > Fail
What happens when the bug occurs? Nothing, fails to install without even starting download and sends the same error message.
What do you expect to see? I expect the game to download and install when I click the download button.
Unable to Install Game
There was a slight hiccup and we couldn't finish installing
Game Name Unavailable. Restart your PC and try again.
I've tried installing both BF5 and BF1 in multiple locations and both give the same errors. Why is it always so difficult to play an EA play game with my game pass? It shouldn't be this complicated to install a game.
I've restarted multiple times, I've cleared cache, I've used the recovery feature, I've deleted and reinstalled the desktop app multiple times. I've tried different launch orders for the Xbox App/EA still fail and gives same error message. Is there not a way to just manually install the game files and then point EA desktop to their location since that app fails at even the basic installing function?
Yea, good luck to get your problem fixed. It's been almost a week since I've posted about a problem that I have that I can't install a game and no one answers me. I'm wasting my ea play time that I paid money for but they just do not care. what a sh*tshow..
