Forum Discussion

mazrol's avatar
10 months ago

game not update inside library after purchase

Can admin assist with my issue

i already bought both battlefield 1 and 3 on 25/09 and 26//09 but both not update inside my library.

how can i update it

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @mazrol,

    looked at the screenshots you shared, and it seems that you purchased the Premium Pass for the games only, which doesn't include the base game. As you don't own the base game, it will not appear in your library. If you want to request a refund, please feel free to contact EA Help Support. Otherwise, you can purchase the base game, and you will have access to the game and Premium Pass as you have already purchased them. 

    Thanks,

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,899 PostsLatest Activity: 40 minutes ago