Forum Discussion

ash1377006's avatar
ash1377006
Seasoned Newcomer
5 months ago
Solved

Game Packs wont download

So I am having a very strange problem. I bought 3 packs, Toddler stuff, Kids room stuff, and parenthood. I was able to download them fine. Then one day they randomly were not downloaded. I went to th...
installation
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    5 months ago

    Hey there,

    It sounds like this pack may have been removed from your account- this isn't something we can check for over the forums since we don't have access to your account details, but the live support team can take a look and see what's happening with your packs.

    Please contact live support so they can check your entitlements for these packs by submitting a help request here: https://help.ea.com/en/help/faq/using-ea-help/ 

rooje16's avatar
rooje16
Newcomer
5 days ago

Hi, I'm having trouble launching The Sims 4 in the EA app. I've tried logging out several times and even reinstalled the app. I also uninstalled The Sims 4 from my system, but now I can't download it again. The app says I don't own the game, but I definitely purchased it. I'm logged into the correct account and have already tried multiple solutions.

  • rschacha's avatar
    rschacha
    Rising Newcomer
    5 days ago

    Are you able to resolve this?

  • Haileyalejeune's avatar
    Haileyalejeune
    Newcomer
    5 days ago

    My game is not letting me complete needed update. Says I need MB space. Cleared many photos and videos I no longer needed to free up space and it's still not working?

     

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