All EA games crash on launch! Can't play any games.
Any game I launch on the EA app will not launch, either through the launcher or the .exe directly. This issue began when I replaced my computer's motherboard for a different model, last month. When launching most games, I immediately get a crash report, which says:
Dumping started...
Dumping finished. File:
C:\ProgramData\eaanticheat\Crashdumps\PACKER_... .dmp
Finished.
Here is what I've tried so far to fix the problem:
- Troubleshooting steps for uninstalling/reinstalling/repairing/updating EA Javelin Anticheat outlined on https://help.ea.com/en/help/pc/ea-anticheat/
- Disabled all non-Microsoft services in msconfig and all startup apps in Task Manager (had to keep EA Background Service enabled to use EA App)
- Cleared temp files from %Temp%, system scans using "sfc /scannow" and DISM
- Fully uninstalled the EA App and individual games using Revo Uninstaller (as was suggested by a support agent), restarted computer, and reinstalled the EA App and individual games
- Checked that my GPU drivers, chipset drivers, and BIOS are all up-to-date
Here are my computer's specs:
GPU: AMD Radeon RX 7900 XTX
CPU: AMD Ryzen 9 9950X
RAM: 64 GB DDR5 6600MHz
I don't experience this problem with any of my other game launchers, and because of this I'm currently unable to play any of my purchased games belonging to the EA launcher. Have talked to support a few times now but unfortunately still no solution to this issue.
Note: I've tried launching Need for Speed: Unbound, which I don't believe uses EA Anti-Cheat. I don't get a crash report when starting that game, but the game window never opens and the process immediately closes.
Update on this, I went ahead and did a fully clean reinstall of Windows and no longer have this issue. At the moment, I'm not sure of any other solution, but at least it worked.
