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jawbaws's avatar
jawbaws
5 years ago
Solved

Game Pass Something went wrong... To continue linking your EA Account

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Game Pass
When did this happen? (dd.mm.yy hh:mm) 19.03.2021 - to date
Summarize your bug I cannot link Game Pass and EA Play to play EA games recently added.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? For me, I click any of the various options within Xbox app to transfer to EA Play ('Install', "Explore in EA Desktop (Beta)", "See in EA Desktop" etc) and the error box attached pops up.
What happens when the bug occurs? The error message is attached. The full text reads: Something went wrong... To continue linking your EA Account, head back and start over.
What do you expect to see? Either an opportunity to link my accounts or EA Desktop with option to install a game.

‌

Please help. I've done all kinds of uninstall/reinstall. I do not believe that I have another EA account or Xbox account that are previously linked. 

I contacted support (chat) and no solution was offered. I tried EA Help on Twitter but no reply.

bug
mac
pc
  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Just making sure @toddgarvin, there are different things that could be causing this and different issues requite different approaches:

    • Make sure that you are logging in with the correct EA account. This will be the one that is linked to the Xbox account.
      • Open up an incognito window on your browser, go to https://help.ea.com/en/ and log in with your Xbox account.
      • You EA username will be displayed on the top right. 
    • If you're logging in with the correct EA account and even after resetting your password it will request another password reset after a while, then please get in touch with our support team and request a password reset.
    • Do you get to see a mail address with disabled.ea.com and you cannot perform a password reset? Then reach out to our support team to check if it is possible to recover the account. 
    • Having issues with linking the account?

69 Replies

  • That1RandomDude's avatar
    That1RandomDude
    5 years ago

    I just tried your method but alas to no avail. I even went as far as paying for EA play on EA desktop to see if that would fix the issue but that didn't work either. Any other help would be appreciated. I've been trying to play all the EA games on my xbox app since I have game pass Ultimate. Kind of discouraging really :/

  • CelestialSocks's avatar
    CelestialSocks
    5 years ago

    @EA_Jason 

    I'm encountering the exact same issue, and it gives me the attached error when I try to link them through EA Help. I've reset both account passwords and can log in to each service individually fine.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    What's the username of the EA account that you are trying to link your Xbox account to @CelestialSocks?

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    I couldn't find anything strange when having a quick look @CelestialSocks.

    Do you have an EA game on Xbox that you can launch? When starting an EA game it would prompt you to sign in with your EA account and I want to see if that works. 

    Another option is making sure that your e-mail address on your EA account and your Xbox account are the same. 

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