Game Pass Something went wrong... To continue linking your EA Account
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Game Pass
When did this happen? (dd.mm.yy hh:mm) 19.03.2021 - to date
Summarize your bug I cannot link Game Pass and EA Play to play EA games recently added.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? For me, I click any of the various options within Xbox app to transfer to EA Play ('Install', "Explore in EA Desktop (Beta)", "See in EA Desktop" etc) and the error box attached pops up.
What happens when the bug occurs? The error message is attached. The full text reads: Something went wrong... To continue linking your EA Account, head back and start over.
What do you expect to see? Either an opportunity to link my accounts or EA Desktop with option to install a game.
Please help. I've done all kinds of uninstall/reinstall. I do not believe that I have another EA account or Xbox account that are previously linked.
I contacted support (chat) and no solution was offered. I tried EA Help on Twitter but no reply.
Just making sure @toddgarvin, there are different things that could be causing this and different issues requite different approaches:
- Make sure that you are logging in with the correct EA account. This will be the one that is linked to the Xbox account.
- Open up an incognito window on your browser, go to https://help.ea.com/en/ and log in with your Xbox account.
- You EA username will be displayed on the top right.
- If you're logging in with the correct EA account and even after resetting your password it will request another password reset after a while, then please get in touch with our support team and request a password reset.
- Do you get to see a mail address with disabled.ea.com and you cannot perform a password reset? Then reach out to our support team to check if it is possible to recover the account.
- Having issues with linking the account?
- Then try our steps as mentioned in our EA Help article.
- Make sure that you are logging in with the correct EA account. This will be the one that is linked to the Xbox account.