Forum Discussion

HJSwiftie's avatar
HJSwiftie
2 years ago
Solved

game says it "closed"

hi! my game is closed, but my application says its still open, and won't let me close it until I "close my game" but I already have. This issue has happened to me once before but I left it alone for a month and it fixed itself. in place of the 'play' button in the ea app, there is a download button. if I click the button, it does nothing at all. (I've attached a photo) in terms of add ons, I have cats and dogs and no cc. I would appreciate if someone has a way of fixing this? thanks everyone. 

mac
technical issues
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago

    @HJSwiftie @EA_Pulsar 

    There are no 3 lines in EA App for Mac. These instructions are for a Windows user and not relevant for EA App for Mac. You need to click on Help in the menu bar:

    @HJSwiftie Can you post a screenshot of the error message you are receiving? The screenshot provided shows that you don't have the game currently installed.

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @HJSwiftie 

    This could be caused by the cache.

    You can easily clear the cache of the EA app by clicking on the 3 lines in the top left, and then going to Help > App Recovery.

    Hopefully; that should do the trick. 

  • HJSwiftie's avatar
    HJSwiftie
    2 years ago

    Hey, thanks for your help! If you're talking about 3 lines in the sims 4 app not the ea app, I forgot to mention I am unable to open the sims. If not, are you able to elaborate? Sorry. Thanks again!!

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Sorry if that was not clear enough. I mean those steps for the EA app. 

    1. Select the three dashes in the far-left corner of the EA app.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago

    @HJSwiftie @EA_Pulsar 

    There are no 3 lines in EA App for Mac. These instructions are for a Windows user and not relevant for EA App for Mac. You need to click on Help in the menu bar:

    @HJSwiftie Can you post a screenshot of the error message you are receiving? The screenshot provided shows that you don't have the game currently installed.

  • garfieldloosee's avatar
    garfieldloosee
    2 years ago

    When I try to do this, it says something about I must close my current game but nothing is running

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