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CzarekCDK's avatar
CzarekCDK
3 years ago
Solved

Games are already running (they are not) and sometimes it changes to Error 500

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) ac597d2d-cfe3-4603-931e-666b963c4022 Which client functionality are you experiencing thi...
bug
mac
pc
  • pharpe311's avatar
    pharpe311
    3 years ago

    I managed to find a work around in this thread https://answers.ea.com/t5/EA-General-Questions/switch-from-ea-to-origin/td-p/11353411/page/2

    I had to completely uninstall the EA app and install the old Origin app.  

    You can download Origin here https://www.dm.origin.com/download

    When you launch the game from Steam it will prompt you to install the EA app again.  Don't do it!.  Just cancel or close that window.  Then the game loads.  I also found that it does not work if you are in Family View on Steam so make sure you exit that if you are before launching the game.

    Pretty janky way to do it but at least we can play games again.

pharpe311's avatar
pharpe311
3 years ago

I've had this same problem with Madden and It Takes 2 for over a week.  Been researching and I've found stuff about permissions and anti virus but none of those fixes work.  I'm seeing this issue posted all over.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @pharpe311 @CzarekCDK When you get a moment can we try the following and check if this continues?

  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • Repair Games (Go to My Collection > Select the tile Dots > Repair)
  • Check for other applications that may be limiting EA App or Game performance
  • Trying closing other Anti-Cheats and overlays that may be running
  • pharpe311's avatar
    pharpe311
    3 years ago

    Thanks for the reply.  I followed the steps but still getting the same Game is already running message.  I kill pretty much everything running other than base windows services.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hey @pharpe311 Can you try to put your device in a Clean Boot and then launch the game? If this continues would it be possible to get a DxDiag?

      • CzarekCDK's avatar
        CzarekCDK
        3 years ago

        Hey so it appears that the problem solved itself? I mean games now appear like they are uninstalled but when I'm clicking the "install" button my game starts running? Even tho nothing new was downloaded? 

  • Dalethfc1's avatar
    Dalethfc1
    New Scout
    2 years ago
    @EA_Illium I had this error and this solved it

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