Forum Discussion

Carbonic's avatar
Carbonic
Hero+
5 years ago
Solved

Games Do Not Download

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 6aef9f53-4ef9-4bf3-971d-ed8aeee012c6
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 17.09.20 09:45
Summarize your bug Download of games don't work. Games tried: Apex Legends They Are Billions
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You click download, pick a location, survey appears and then nothing happens after that.
What happens when the bug occurs? Nothing
What do you expect to see? I expected the game to download.

‌

https://www.youtube.com/watch?v=hTKko9QtD1o

bug
mac
pc
  • Straatford87's avatar
    Straatford87
    5 years ago

    This has been resolved for Carbonic by restarting EA Desktop. We've still gathered the Error Reports in case we need to review.

18 Replies

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    5 years ago

    This has been resolved for Carbonic by restarting EA Desktop. We've still gathered the Error Reports in case we need to review.

  • JanuaryGarnet08's avatar
    JanuaryGarnet08
    Seasoned Ace
    5 years ago

    I have the same problem, it also is showing that I do not own The Sims 4 Vampires DLC GP04, but I do. I own all DLC except The Sims Journey to Batuu GP09.

  • Artist_EVT's avatar
    Artist_EVT
    5 years ago
    @Straatford87 I have this problem, I cannot download any of the games I own. I have tried restarting EA Desktop, I even restarted my PC as well. Still cannot download any of the games I own
  • JW9121's avatar
    JW9121
    5 years ago

    Not really resolved by restarting. I restarted the app, OS, reinstalled the app with and without Origin installed and as other stated still can't download any game.

    Further I got is an infinite loop under Active downloads stating Preparing, Calculating time...

  • RuiNtD's avatar
    RuiNtD
    Seasoned Novice
    5 years ago

    I actually can't download most of my games but usually I get an error saying "There was a slight hiccup and we couldn’t finish installing [last successfully installed game]. Restart your PC and try again." There are some games that do install, however, and one that doesn't even ask me for the install location.

    Installed Successfully

    • Peggle
    • Rocket Arena

    No Install Location Prompt

    • The Sims 4

    Error Message

    • Apex Legends
    • Bejeweled 3
    • Dragon Age: Origins
    • Plants vs. Zombies
    • SPORE
    • The Sims 3

    Unfortunately, these are the only games I own on Origin so I can't test any other games.

    EDIT: My error report ID is 1ef11e80-7c9e-435e-b4bc-7df9cbf1416b

  • sdhoey's avatar
    sdhoey
    Seasoned Rookie
    5 years ago

    I am having the same problem and restarting doesn't help. Plus not all of my games are in My Collection on the Desktop App

  • Videatur's avatar
    Videatur
    5 years ago

    Again is not fixed. I can't install Dragon Age Inquisition.

  • JW9121's avatar
    JW9121
    5 years ago

    @Straatford87 I'd love to and tried several times, but the bug report button on the app takes me to a website that won't load. Will try again later.

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