Forum Discussion

Not applicable

3 years ago

Games Library in the EA app doesn't show games purchased.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7adc519f-95f6-47eb-9e41-00b7e0ed2a0d
Which client functionality are you experiencing this bug with? Browse Games
When did this happen? (dd.mm.yy hh:mm) 13.04.03 20:55
Summarize your bug Games Library in the EA app doesn't show games purchased. Example SIMS 4 (purchased) isn't listed or searchable or launchable.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? From what I can see, if you own any games, you won't be able to find them or play them in the EA App at all.
What happens when the bug occurs? Unable to find or play games
What do you expect to see? All the games under my account should be listed under Library in EA App

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Games Library in the EA app doesn't show all games owned. Every time I close and open the app the games list is reduced by one?! Cannot for example find the SIMS 4 (paid for) and when searching through the main "Browse" function, SIms4 'free to play' is listed, but when clicked the EA App shows 404 not found. Cannot launch the game in any way.

bug

mac

15 Replies

Morifias
Not applicable
3 years ago
Same. All titles are missing and when I select them in the store, I get a 404 page. I can open them from the file folders, but it doesn't have any of my settings.
Played BF2042 yesterday without issue.
PictTarge
Not applicable
3 years ago
As a possible workaround, as recommended by someone else @frantayps it seems that in the EA App -> Settings
changing region to something else (e.g. from UK to Croatia) seems to restore the games library.
Worked for me, restored library, updated an app and allowed it to launch.
MurshedAC
Not applicable
3 years ago
@PictTarge Just tried this. Worked for me. I changed to Denmark, then all my games returned, then I changed back to UK, and they're still there in my library.

I think I'm going to return buy physical copies of my games, in future. This is stupidly risky, letting companies control access to stuff you bought!
PictTarge
Not applicable
3 years ago
@MurshedAC You're right, switching region back again seems to be ok.
As a side note, games being licensed not sold has been the way of things for EA, Steam, Epic, etc for quite some time - there are some exceptions like Gog https://www.techradar.com/news/pc-game-ownership-in-the-digital-age-what-do-you-do-in-a-post-ownership-age
0101XYZ
Not applicable
3 years ago
Now I am able to see all my games, without changing anything. Who cannot see, try restarting the app.