Games Missing

Question

Hello,The same two games keep going missing.I clear the cache and one always comes back but one almost never comes back.last time tech support helped me get it back but now, I can only get an AI and it's not understanding the issue at all. Also, the AI will not get to a live support agent. AI's are ruining everything they touch.The games that keep going missing are SimCity 4 with rush hour and Spore with all expansions.How do I get them back and is there anything that can be done to stop this?I, also have a game (Medal of Honor, Pacific Assault) that will not play, it loads but does nothing else.Thank You

ea_mplsnow · Answer

Hey X1962X​,&nbsp;
Sorry to hear that two games haven't been populating consistently on the EA App.&nbsp;
Have you tried clearing the EA App's cache before reinstalling it to see if that helps? If you have and it didn't work, it'd be best if you reached out to our live support team so they can look into your account to see what might be going on. To avoid receiving pushback from the NextStep bot, please use this web form instead. Once you're redirected, you should see the option to chat with an advisor.&nbsp;
With Medal of Honor: Pacific Assault, can you please try checking if your drivers are compatible with the game and disabling any overlays? Also, are you seeing any error messages, or is the game just indefinitely loading with sound in the background?&nbsp;
Let us know how it goes and what you see, thanks!&nbsp;

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