Solved
Forum Discussion
EA_Leeuw
Community Manager
3 years agoHey @Vulpix298,
This doesn't look like the same issue.
I would recommend creating a separate thread for this issue or reaching out to the Live Support team (via https://help.ea.com) to see if they can assist you with this.
This doesn't look like the same issue.
I would recommend creating a separate thread for this issue or reaching out to the Live Support team (via https://help.ea.com) to see if they can assist you with this.
3 years ago
This is the same issue as it happened as a direct result from my games first not being in my library on the app at all. Then the connection issues and Error 500 issues only happened after this was "resolved". My games work perfectly fine on Origin.
- EA_Leeuw3 years ago
Community Manager
@Vulpix298, I have split off your posts from the other thread, since this issue doesn't seem to be related, as you can see your games.
Is it possible that you had an EA Play membership in the past?- 3 years ago
It is related as it happened directly from the first issue where I originally couldn't see my games in my collection, and then when EA claimed to have "fixed" that issue all my games came back like this. This is some sort of server to account to app connection issue with verifying my games? See my post above for the picture. I can't even see the properties of these games in the app.
I had a membership in the past on Origin. but that's been cancelled for a long time now. I fully own these games.- EA_Leeuw3 years ago
Community Manager
@Vulpix298, have you already reached out to the live support team to get your account investigated?
About EA app Technical Issues & Bugs
Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,838 PostsLatest Activity: 12 minutes ago
Recent Discussions
- 35 minutes ago
- 5 hours ago
- 5 hours ago