Forum Discussion

JawBone0's avatar
3 years ago

Games Won't Launch Through The EA App

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) I couldnt
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Launching the program itself
When did this happen? (dd.mm.yy hh:mm) Everyday
Summarize your bug I just click on the logo and a blank page opens. Sometimes I was starting an EA game from Steam, the launcher was not starting but I was able to play the game. I can do neither since yesterday.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I dont know.
What happens when the bug occurs? EA App does not launch.
What do you expect to see? I expect seeing some useful help ☹️

Here I show you a video of the problem: https://youtu.be/Nt_dn9x5aww
I was able to play the game without launching EA App before. Now the game does not start because it is not able to start EA App.

I tried:
1) App Recovery
2) Reinstall the app
3) Restart pc
4) Close applications on the background
5) Disable antivirus

(cm edit - updated title)

2 Replies

  • I am so fed up with EA's worthless customer service, I just bought the first COD game I saw on the Steam. Ive never played a COD game before but EA made me experience it now. Even if EA fix that issue on the launcher, I will never play any of EA games again. I played like 500 hours of BFV and 100 hours of BF1 on my old PC and I cant play them on my new PC. In addition, I bought EA Racing pack which includes Unbound, heat etc. like a month ago and neither can I play any of them on my new PC. I will ask for a refund. I hope microsoft or sony buys EA and you can directly contact a real customer support instead of forums in future.

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