Forum Discussion

Newcomer

22 days ago

Solved

gift card issue

I got 3 sims 4 gift cards for PC and I accidentally redeemed them to an account that is not mine. I put in the wrong email to redeem them, but it didn't go to my account. Is there anyway to fix it and put them on my account? They were for 55$

technical issues

EA_mplsnow
22 days ago
Hey avery4277,

I'm afraid you won't be able to reverse the code redemption or transfer the amount to a different account. Unfortunately, the redeemed amount will stay on that other account. The EA gift card terms and conditions page includes a section that provides a bit more detail.

1 Reply

EA_mplsnow
Community Manager
22 days ago
Hey avery4277,

I'm afraid you won't be able to reverse the code redemption or transfer the amount to a different account. Unfortunately, the redeemed amount will stay on that other account. The EA gift card terms and conditions page includes a section that provides a bit more detail.