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treid1996's avatar
2 years ago
Solved

Have 2 xbox accounts linked and I can't unlink either

Not sure how i did it, but ages ago on 360 i believe, me and my friend somehow linked both of our xbox profiles to my EA Account. We both have Gamepass Ultimate and with it, EA Play. My EA app no longer registers that i have EA Play anymore and someone suggested i unlink then re-link my xbox account, yet i can't do this as i have 2 xbox accounts linked to it.

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @treid1996,

    The unlink button does like to hide if you have multiple of the same platform linked. If you need help unlinking them, then I'd recommend reaching out to our live support team via the following link:

    https://help.ea.com/en/contact-us/

    They can help you unlink one or both. I'll share this article with you too, as it has some more information about what exactly happens when you unlink an account, as well as informing you of some of the risks inherent to it:

    https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
  • TwisteredX's avatar
    TwisteredX
    4 hours ago

    So I'm having this same problem with my brother and I. Both of ours accounts are linked to his EA account and it's not letting me unlink my account from his EA account to add to my own EA account. I have tried contacting the live support team but every time I try I am given an error. 

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