Forum Discussion
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) c1e27ab6-5bd6-4ee6-9ada-39f152a06429
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) Always. EA App never worked.
Summarize your bug Games purchased under Origin via EA Play do not show up in EA App. These games cannot be launched and cannot be added or deleted. This is only a serious problem since EA disabled Origin on Feb08 (and also the previous time EA elected to disable Origin for a while, in December I think).
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not at all sure. Not clear to me what info you have to work with from the Error Report. A lengthy description of what I see is copied in the HTML section below.
What happens when the bug occurs? Nothing happens, other than an error message. That is the problem.
What do you expect to see? If EA App were working I would expect my games to launch.
EA App is unusable for many of your customers. This is hard to explain since you had Origin's working code base to begin from.
Despite EA App's disfunction, you elected to disable Origin on Feb08. Why on earth would you do this? Why do you resist un-disabling Origin?
Today is the ninth day without service for many of us. This is getting to the point where you need to refund our subscription payments.
Here is the lengthy description I posted in the "You don't have access" thread a few days ago.
- Everything is fine under Origin. So naturally EA had to disable Origin on Feb08.
- EA App recognizes all of my Origin games (obtained via EA Play) except BFV and BF1. For instance BF2042 and CnCRemastered are there.
- If EA App is already running and I endeavor to launch either of these directly -- e.g. bfv.exe or bf1.exe -- I get the familiar Access error.
- If EA App is not already running, running bfv.exe or bf1.exe simply launches EA App with no other conversation.
- If EA App is already running and I endeavor to launch either of these directly -- e.g. bfv.exe or bf1.exe -- I get the familiar Access error.
- Since EA App does not list BFV or BF1 in My Collection, I endeavored to to add them.
- Attempting to add BFV or BF1 to My Collection (Manage -> Add to collection) briefly says "Watering the plants ..." then quits with no apparent change.
- Attempting to Download BF1 briefly states "Watering the plants ..." then pops up the "There's a problem with your download" error.
- Attempting to Download BFV is different. It briefly states "Watering the plants ..." then produces the "Download Options" window then the "Terms of play" window before "Preparing ..." to download for several minutes before * out with "There's a problem with your download".
- Attempting to add BFV or BF1 to My Collection (Manage -> Add to collection) briefly says "Watering the plants ..." then quits with no apparent change.
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