@EA_Darko any ETA on the EA app being fixed?
$$$$$ in purchased expansion packs and add-on content shows I no longer own it. Existing game files are not playable. My guess is because they have content I bought that the new EA app does not recognize I own. The only option is to start a new blank game with base game content and a lot of missing content. Reinstall does not work.
If I try to reinstall any missing content from the EA app, it would require me to re-purchase content I already paid for.
If I try to reinstall any missing content from the game launcher, it says the game has to be updated and install failed. There is no option to update the game and "repair" did not repair anything.
Thank you,
Was this ever fixed? I was forced to update on 2/28/23 and the same thing happened to me. I chatted with a person from EA Support and they said it was a known issue. I'm irritated that it was a known issue months ago and they still forced people to install this app. I've spent THOUSANDS of dollars on the Sims franchise content, and other games, that I now can no longer access.
Somebody make it make sense...PLEASE!
@nakei_lilly wrote:Was this ever fixed? I was forced to update on 2/28/23 and the same thing happened to me. I chatted with a person from EA Support and they said it was a known issue. I'm irritated that it was a known issue months ago and they still forced people to install this app. I've spent THOUSANDS of dollars on the Sims franchise content, and other games, that I now can no longer access.
Somebody make it make sense...PLEASE!
Years* it was an issue YEARS ago.
typical EA
except in this case it's actually hurting them
