I am unable to sign in with my home internet

Additional comments: Only EA related stuff doesn't work. Everything else works perfectly fine so my internet connection is clearly stable. I've even tried resetting it a few times and waiting 10 minutes before turning it back on. No luck. I'm not using a VPN, windows is up to date, and drivers are up to date. Though it doesn't really matter if I'm also unable to sign in on my phone. I had to use mobile hotspot just to post this forum. 

Hello, I have the same problem. I can’t log in to ea with my home internet, I tried all possible DNS settings, I call provider to reload my account, but no chances, I can’t log in to ea, I can’t play all BF games I have on my ps4 and ps5, I can log in to EA with my phone internet. I tried unlink my account now I can’t link it, all saves I have I can’t use..all progress waiting me for 6 months to relink with EA…It’s something stupide things..All worked fine until January 2026 for me 🤪 All online games I have works fine except EA servers..I payed BF6 and I can’t even play offline Campaign and with this problem all EA games not works, I will delete them, because EA can’t help

Hey Dicey_T​  (and Daqeena​ ) -- thanks for laying this out so clearly. Based on what you’re both describing, this isn’t a device, app, or account issue.

What the symptoms actually tell us

Let’s sanity-check the assumptions first:

• Not an EA app issue → fails on app and website
• Not a device issue → same failure on PC, phone, console
• Not an account ban/lock → works instantly on mobile data
• Not general internet instability → everything non-EA works

That combination almost always means your home ISP is blocking, misrouting, or failing to resolve EA authentication endpoints.

The EC:201 / infinite sign-in loop / Firefox generic error all happen before account validation -- the connection never reaches EA’s login services.

Why hotspot works

Mobile data uses:

• Different DNS
• Different routing paths
• Different public IP ranges

So EA sees a clean path and lets you through. Your home connection never gets there.

What usually fixes this (in order of likelihood)

You’ve already done some of this, but listing the things that actually matter:

1. Power-cycle the modem/router for 30+ minutes
   This isn’t about “resetting” — it’s about forcing your ISP to assign a new public IP.
   5–10 minutes is often not enough.
2. Ask your ISP to change your public IP or routing
   When contacting them, be very specific:
   • “Certain domains (EA authentication services) fail to load on all devices.”
   • “Works immediately on mobile data.”
   • “Likely IP-range or routing issue.”
     First-line support often misses this unless you use those words.
3. Temporary test: VPN
   Not as a solution, but as proof.
   If a VPN instantly fixes it, that’s near-conclusive evidence of ISP routing/IP issues.
4. DNS alone usually doesn’t fix this
   You tried multiple DNS providers — that was worth testing, but this looks deeper than DNS resolution.

About unlinking accounts (important)

Unlinking doesn’t solve connectivity issues and can, unfortunately, create long cooldowns (as Daqeena​ ran into). If anyone else is reading this: don’t unlink.

What we can and can’t do here

This part matters for expectations:

• EA cannot override an ISP’s routing or IP reputation
• EA can confirm there’s no account restriction (which hotspot already proves)
• The fix almost always comes from the ISP side

I know it’s frustrating -- especially when everything worked fine and then suddenly didn’t -- but the evidence here is consistent and points away from your setup or your account.

I saw another post about the same issue and made a comment with the link to this post and your help comment. 

https://forums.ea.com/idea/skate-bug-reports-en/error-code-852146987/12580722?topicRepliesSort=postTimeDesc