Forum Discussion

tesscain's avatar
2 years ago

How do I solve error code 09-9A72, cant open or repair ea app

Hey!

Anytime we launch the installer, it claims the app is already installed. Hitting launch app just gives an error code and goggling said code gives no results. Hitting repair does nothing and we have tried to delete registries, hidden folders, anything connected to ea on my pc (windows 11). But I get the same error code 09-9A72. what can I do? 

4 Replies

  • ZKS_mari000's avatar
    ZKS_mari000
    2 years ago

    Yupi ! i'm sucessful repaire the fix . i'm try evrythink ! Bro , you must clean all file "Electronict art " and Eaa app whitch registry . Win+R , next "regedit" --> Ctrl+F (find) Electronic art , and delate all file . Next step restart pC and new install 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @diffluo,

    I've moved your post to this thread as it seems to be the same issue. Can you please have a look at answer #3 as these steps fixed the issue for other users? 

    Thank you! 🙂 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 3 hours ago
8,436 Posts