Forum Discussion

Seasoned Newcomer

3 months ago

Solved

How to Fix EA app Error Code EC:10001

I have an issue in my EA APP, i cant login with my account the app says ,"there's a problem with your account, it might be our side but double check your account detail and try again" Error code : EC 10001"

I had clear chace, clear internet setting and reinstall EA APP thats issue still remain.

please help guys

CM title edit

BigPapa-SN
3 months ago
I just fixed it (EC:10001) after trying everything for hours. All you need to do is complete the login using mobile data (or a different internet connection). Once the login is done, you can switch back to the Ethernet connection.

45 Replies

754c836c4384a32b
Newcomer
2 months ago
I solved it by using WARP VPN from the same machine. However can not log in without VPN. In fact, I could not log in to these Forums. This company clearly do not care about consumers. And it will continue to not care. The good years are behind us.
Phazt-ZA
Seasoned Newcomer
20 days ago
This is a work around, not a resolution.
How does EA resolve this issue with the ISP?
EA_Leeuw
Community Manager
19 days ago
Phazt-ZA It's the ISP's job to provide you with free internet access, not EAs.
Phazt-ZA
Seasoned Newcomer
13 days ago
Please refer to this forum?
https://forums.ea.com/discussions/ea-app-technical-issues-en/ec10001-%E2%80%93-routing--asn-validation-issue-affecting-one-of-my-two-asns/13314146
TEC_Custom
Newcomer
10 days ago
My simple solution to this issue was to clear the DNS cache in my router .....problem solved