Forum Discussion

Community Manager

2 years ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

SUPREMEE7

Not applicable

3 years ago

@JustDoinItBig I have a quick solution for your ea app log in error 10000 which worked for me.
.
.
Change the public dns server address
1.hold windows key and press R to open run.
2.in the run dialog box type ncpa.cpl then click ok.
3.right click your network adapter and click properties.
4.select internet protocol version 4(tcp/ipv4) and click properties.
5.tick the use the following dns server address and infront of prefferred DNS server type 1.1.1.1
6. Infront of alternate dns server type 1.0.0.1
7. Click ok to save settings.
8. Restart your pc.
This worked for me i hope this will fix your issue.
Thank me later🙌

angiepie777

Seasoned Novice

3 years ago

This worked for me! Thank you Mysterious Stranger!

<3 Angie

sparklinghallow
Not applicable
3 years ago
I have the same issues when trying to login on a brand new install and in addition, when I tried using google to login via browser, then the app would just hang on the "finish logging in on browser screen..." for several minutes. Tried all of the fixes and nothing worked.
I finally got it working when I went into program files and opened the EALauncher.exe instead of EADesktop.exe and was able to actually get logged in and open the app and my games library. So maybe try using the launcher app instead of the desktop app I guess.