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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Hey Everyone,

If you are still receiving these errors, please provide all of the following information so that we can forward it to the team.

  • EA App/Steam/Epic:
  • EA ID/Steam user ID:
  • Windows OS:
  • Windows OS version:
  • GPU model and driver version:
  • Antivirus installed:
  • Connected via VPN:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)
  • Any other errors?
  • If possible, share a Screenshot or Clip:
  • Attach a DxDiag:
  • Attach the EA App Error Report ID Here
Matthew4170's avatar
Matthew4170
2 years ago

@EA_Shepard 

EA App

EA ID: Matthew4170

Windows OS: 10

Windows OS Version: Version 22H2

GPU Model and driver: NVIDIA Geforce GTX 1660 Ti, 31.0.15.1694

Antivirus installed: Emsisoft Anti-Malware

Connected Via VPN: NONE

Region: USA


I am using an internal SDD for EA App.


Started happening about a week or so from now. As soon as I decided to start using offline mode, and running into those 4+ hour sessions utilizing offline mode. Still happening.

No other errors.

(One thing I'll note, when I was writing up the bug report, I reported the error code as 1501, not 10501. Oops.)

EDIT: I have a specific file that seems to be all about the exact error. And wasn't sent according to the Error reporter log. Attaching.

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