Forum Discussion

Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

EA_Shepard

Community Manager

2 years ago

Hey Everyone,

If you are still receiving these errors, please provide all of the following information so that we can forward it to the team.

EA App/Steam/Epic:
EA ID/Steam user ID:
Windows OS:
Windows OS version:
GPU model and driver version:
Antivirus installed:
Connected via VPN:
Region:
Are you using an internal or external drive?
Are you using an HDD or SSD?
Date this issue started (is it still happening?)
Any other errors?
If possible, share a Screenshot or Clip:
Attach a DxDiag:
Attach the EA App Error Report ID Here

hevy75

2 years ago

@EA_Shepard

Hello
facing the same issue that everyone here...

I've done all the test, uninstall/reinstall, update driver, SFC scan, lighting candles and burning incense... but nothing change... everytime the EC:10000 error...

Thanks (I miss APEX a lot.. so please Helllllpppppppp me ;-) )

Here my info :

EA App/Steam/Epic: EA App
EA ID/Steam user ID: hevy75
Windows OS:Windows 10 Professionnel
Windows OS version:22H2 - 19045.3031
GPU model and driver version: AMD Radeon RX6800 (Shappire) / V 31.0.14057.5006 (23/05/2023)
Antivirus installed: Avast (tested with it deactivated)
Connected via VPN: No
Region: Europe (France)
Are you using an internal or external drive? No
Are you using an HDD or SSD? Internal SSD
Date this issue started (is it still happening?)? Last connection=, mid april 2023, was ok and this issue occured yesterday (11th june 2023)
Other error(s)? no - All update and check done
If possible, share a Screenshot or Clip: Attached
Attach a DxDiag: Attached
Attach the EA App Error Report ID Here => EC:10000

DxDiag.txt104 KB

EA_Shepard
Community Manager
2 years ago
@hevy75 Thank you so much for the info, I sent it over to the team for review.
- hevy75
  2 years ago
  @EA_Shepard
  
  Fyi
  Tested Flush DNS just now, still the same.
  Host FIle is all good, DNS are changed too
  
  About "Change TCP/IP Settings"
  Should i try with DHCP or Manual ?
  
  Thanks
  - EA_Shepard
    Community Manager
    2 years ago
    @hevy75 I would test both just to see what happens.
- QBAZZ_GS
  2 years ago
  @EA_Shepard I also have this problem, no matter what I do, look at all the ways to solve this problem, I can’t do anything about it, please help me solve this problem, my email is [edit: email address removed]
  - topazjones1234
    2 years ago
    I'm having this issue as well. Error EC 10000. I have tried all of these "troubleshooting" suggestions, and nothing has helped. I just want to be able to play my game and DLC that I've PAID for. So frustrated.
avoid_corner_12
2 years ago
hello
i had the same problem and spent hours trying to figure out a salution.
what worked for me is I used my steam account to log in at EA and the problem was solved
- 7angs
  2 years ago
  For me logging with steam didn't work. Nothing works and problem persists from weeks, why don't you fix it and let people use your sketchy launcher which replaced actually good origin launcher? First Mass Effect steam achievements sync problem, now this, I can't even log in? Come on, it's the most basic and important feature of the application, who does that?
Hablift
2 years ago
Hey There Restart Your Modem or Router while restarting also restar pc