Community Manager
Hello
facing the same issue that everyone here...
I've done all the test, uninstall/reinstall, update driver, SFC scan, lighting candles and burning incense... but nothing change... everytime the EC:10000 error...
Thanks (I miss APEX a lot.. so please Helllllpppppppp me ;-) )
Here my info :
EA App/Steam/Epic: EA App
EA ID/Steam user ID: hevy75
Windows OS:Windows 10 Professionnel
Windows OS version:22H2 - 19045.3031
GPU model and driver version: AMD Radeon RX6800 (Shappire) / V 31.0.14057.5006 (23/05/2023)
Antivirus installed: Avast (tested with it deactivated)
Connected via VPN: No
Region: Europe (France)
Are you using an internal or external drive? No
Are you using an HDD or SSD? Internal SSD
Date this issue started (is it still happening?)? Last connection=, mid april 2023, was ok and this issue occured yesterday (11th june 2023)
Other error(s)? no - All update and check done
If possible, share a Screenshot or Clip: Attached
Attach a DxDiag: Attached
Attach the EA App Error Report ID Here => EC:10000
hello
i had the same problem and spent hours trying to figure out a salution.
what worked for me is I used my steam account to log in at EA and the problem was solved
For me logging with steam didn't work. Nothing works and problem persists from weeks, why don't you fix it and let people use your sketchy launcher which replaced actually good origin launcher? First Mass Effect steam achievements sync problem, now this, I can't even log in? Come on, it's the most basic and important feature of the application, who does that?
