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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @BlueTheWhiteFox,

Could you attach a screenshot to your post please of the error message you're getting? 

BlueTheWhiteFox's avatar
BlueTheWhiteFox
Seasoned Newcomer
2 years ago

Here is one of the screenshots I got. I got another one like 10500

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @BlueTheWhiteFox 

    Thanks, I've merged your post in with the main thread for this specific error, please see the accepted solution here for more information on these errors. 

    • GojiColin05's avatar
      GojiColin05
      2 years ago

      Seeing as how all this support pertains to Windows users, how should Steam Deck users go about it?

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