Community Manager
Community ManagerUPDATE 07-06-2024:
For those of you in Norway, we're hoping you can help us out by sharing a bit more info with us. First, we'd like to see what happens if you try visiting any of the following URLs. Click on the spoiler tag below to see the links:
What happens when you click on each of those three links? Do you see a login screen? Do you see any text? Are you getting any errors? Please let us know!We're also hoping that you could share some more detailed connection info when you're trying to access any of those links above. Grabbing a HAR file from Google Chrome will give us more info to dive into. For more info on how to find the HAR file, follow these steps on the Google Support website: Capture web session traffic
Once you have the HAR file, please open a case at the EA Help website and attach the file to your case. For more info on how to set up a case check out the EA Help website.
Include "#NorwayAHQ" in your case, which will help us keep track of the files.
NOTE: Please do not attach your HAR files directly to this thread on AHQ.
Thank you everyone for your patience as we've been looking into these reports. The information you've shared with us so far has been helpful, and we appreciate you working with us to get this figured out!
Hi everyone,
We've observed a slight rise in reports from players encountering the EC:10000 or EC:10500 error in the EA app. This seems to be a temporary issue beyond our control, primarily affecting players in Norway, particularly those using the ISP Telia.
We will keep you posted with any updates.
Thank you.
I was in Norway when this problem started. Now I am in the Unites States (Spectrum Wifi) and the same error code continues to show up.
WORKAROUND!
Hey guys,
I live in Norway and have Telia as my ISP. I've been struggling for two weeks and have tried everything mentioned in this thread. Since this thread was starting to point fingers towards the ISP, I thought maybe I could get around the problem by using a VPN. It worked on my PC (not tested on Mac). Since I don't have a VPN subscription, I went on YouTube to find the fastest free version. I found one called Proton VPN to be useful, so here is what I did:
- Download and install the free version of Proton VPN.
- Run it and click "Quick Connect" (on my first try it connected me to a server in Amsterdam in the Netherlands).
- Open the Start menu or press the Windows key and type "EA." Choose "Open file location."
- Run "App Recovery" and clear the cache for the EA app.
After it is done clearing the cache, it should restart the app and the normal login menu should appear.
Now that I have successfully logged in, I no longer need to be connected to the VPN.
I have tried closing the app, restarting my computer, and even logging out of the app and back in.
The problem is GONE! 🥳
I hope this helps any fellow gamers who have this horribly frustrating problem in Norway and other countries.
-Happy gaming!
It worked.
I love you 🙂
