Forum Discussion
5 Replies
- EA_cuervo11 months ago
Community Manager
Hey there,
Please try the troubleshooting steps below and let us know if that helps:
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
- aymn_alhrbi8 months agoRising Newcomer
Unfortunately did not work :(
- EA_cuervo8 months ago
Community Manager
I'm sorry to hear the steps didn't fix that for you.
Just to confirm, which platform are you using to launch the game?
- bili-SXMY8 months agoNewcomer
The same problem, using steam startup, is there any other way to solve it
- EA_cuervo8 months ago
Community Manager
Usually, deleting the license folder is the main step to fix this problem. However, some other players have reported that a clean boot has also helped with this: