Forum Discussion

5 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there, 

    Please try the troubleshooting steps below and let us know if that helps:

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)
  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    I'm sorry to hear the steps didn't fix that for you. 

    Just to confirm, which platform are you using to launch the game?

  • bili-SXMY's avatar
    bili-SXMY
    Newcomer
    9 months ago

    The same problem, using steam startup, is there any other way to solve it

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 3 hours ago
8,784 Posts