Forum Discussion

massiV-I's avatar
massiV-I
4 years ago

I cant download FIFA 21

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 01.01.22
Summarize your bug When I was trying to download FIFA 21 it but it don' download.I tried to recovery the app but anything don't change.I bought the xbox game pass 3 days ago but i still can't install it.I tried many solve methods but anything don't chance.Please help me.(I also tried reset the xbox app and reboot pc method too)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Don't know
What happens when the bug occurs? I added some pics what happened when i was trying to download.
What do you expect to see? Installing the game

‌

There is some pictures of my problem

bug
mac
pc

5 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hey @massiV-I,

    It looks like the download is either stuck or not initializing. 

    This should be easily solvable by clicking on the 3 lines in the top right, going to Help, and clicking on App Recovery. 

    From there you can clear the cache and restart the app, which should solve it. 

  • massiV-I's avatar
    massiV-I
    4 years ago

    I tried it before but it doesn't work.I tried all solves ı find from this forum but nothing chance.Ea download don't work anyway

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago
    @massiV-I Is it just the download that's not working?

    You can check by looking if the game was added to your Collection.
  • massiV-I's avatar
    massiV-I
    4 years ago

    Yes its on my collection.When ı click on download it not downloads the game.I will send some pics. 

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Alright in that case there a few things that we can try:

    Try re-installing EA Desktop

    1. Close the EA Desktop app.
    2. Open the Control Panel (find it by searching Control Panel in the Start menu).
    3. Under Programs, click Uninstall a program.
    4. Click on EA Desktop and uninstall.
    5. Reinstall EA Desktop, then try installing your game again.

    Try running EA Desktop as an administrator

    1. Close the EA Desktop app.
    2. Right-click the EA Desktop icon on your desktop (or in the EA Desktop directory if not on your desktop) and select Run As Administrator.

    This runs the EA Desktop app as an administrator account and should let the game install.

    Try lowering the User Access Control settings

    1. Close the EA Desktop app. 
    2. Click the Start button on the Windows Taskbar.
    3. Search for UAC.
    4. In the User Access Control window, click and hold the slide bar. Slide it to the lowest setting available. 
    5. Click OK at the bottom of the window. 
    6. Open the EA Desktop app, then try installing your game again.

    Try moving file location

    1. Close EA Desktop completely.
    2. Go to C:\Program Files\EA Games and move the folder for the game to a different place.
    3. Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.
    4. Right-click on EADesktop.exe.
    5. Choose Run as Administrator.
    6. Start the download.
    7. Pause it after 30 seconds.
    8. In C:\Program Files\EA Games, copy the content of the old folder for the game into the new folder for the game.
    9. Resume the download.

    https://help.ea.com/en/help/ea/ea-desktop/troubleshoot-game-download-install-load-issues/

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,020 PostsLatest Activity: 5 months ago