Forum Discussion

mara-belle425's avatar
mara-belle425
2 years ago

I keep getting installation error everytime I install a pack

Hello Everyone! Yesterday I bought the Get Together Expansion pack on the EA app and right after that, as I was trying to install the pack, it said"Installation Error". So I decided to uninstall a...
bug
mac
pc
mara-belle425's avatar
mara-belle425
2 years ago

Hello!

I followed the steps and it still doesn't seem to work for me. Is there any other recommendation you suggest I should do?

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@mara-belle425 

If those steps aren't working for you, please run an EA Error Report with the steps here, and please provide your Report ID in this thread so we can investigate into this further. Thank you! 

  • Marce3601's avatar
    Marce3601
    2 years ago

    I also have been having the same issue with the packs stopping at 72%, and I have tried everything mentioned above. I also tried to report the error, but the error reporter is also not working. @EA_Solaire 

  • TjD2020TjE's avatar
    TjD2020TjE
    2 years ago

    I reported the error a couple of days ago and it seems like they haven't done anything. I also reached out to them through email and all they told me to do was to clear the cache so clearly it wasn't very helpful. I don't know what else to do but I want to figure it out as well.

  • IrisMargotserei's avatar
    IrisMargotserei
    2 years ago
    @EA_Solaire I'm also having the exact same problem. I really hope it will be solved quickly. Especially since I've paid for the packs, it's really a shame I can't use them

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