Forum Discussion

6KneeGrew9's avatar
3 years ago
Solved

I need help with my Purchases

Problem 1: I refunded BF Bundle (Battlefield 1, 4 and 5) in Steam but it's still showing in my EA App.

Problem 2: I bought Titanfall 2 after I refunded BF Bundle in Steam but it's not showing in EA App. Every time I open Titanfall 2 from Steam, it gives me an error message in EA App says:

You don't have access

  • @EA_Illium Already fixed it. Turns out, I need to open the App Recovery application, not the one in the EA App options. Thanks Anyways

5 Replies

  • @EA_Illium
    did Solution 1, 2, and 3 and I never run any app on Backround. Still nothing. It still says I own BF1, 4 and 5 and not Titanfall 2

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @6KneeGrew9 To confirm have you already reached out to support to confirm the second order completed fully? If not we may be running into an entitlement issue with the account. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   
  • @EA_Illium Already fixed it. Turns out, I need to open the App Recovery application, not the one in the EA App options. Thanks Anyways

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,013 PostsLatest Activity: 14 minutes ago