Forum Discussion
4 Replies
- EA_Barry2 years ago
Community Manager
We are unable to assist in this case.
- @EA_Barry So I have to just leave my xbox main account to not be able to play any game in EA ???
can't you just unlink my account ? - MADrag0n2 years agoLegend
@TorpeDoSyS
Only one way for u in this case is create all new or use all differet accounts:
- create new EA account;
- create new Xbox account ;
- add new account profile to ur Xbox;- switch to new account profile on ur Xbox, or/and remove old Xbox profile from ur Xbox;
- make linkage ur new Xbox account to the new EA account;
- buy the game and play... - EA_Shepard2 years ago
Community Manager
@TorpeDoSyS I used to deal with these on a daily basis. If you do not have access to the email on file in order to log in and make those changes, you wont be able to. Live Support has to.
If you can log in, and there is no option to unlink on your end. Live Support has to on their end if the account qualifies for changes to be made
On the change neither apply, then the advice above on making new accounts is the only option. Support can only make changes to an account once the account is verified with them. There are no exceptions to that one due to account security and not something that can be handled over the forums.