Forum Discussion

TorpeDoSyS's avatar
2 years ago

I want to unlink xbox account and I know i'm blocked

Hello 

this account is so old it was my brother's account and I added my xbox account from a long long time now I want to link it to my main account but I can't unlink it

it always says i'm blocked 

Please I need an answer , I can't talk to the live chat like before and get a real help from them

4 Replies

  • @EA_Barry So I have to just leave my xbox main account to not be able to play any game in EA ???
    can't you just unlink my account ?
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @TorpeDoSyS I used to deal with these on a daily basis. If you do not have access to the email on file in order to log in and make those changes, you wont be able to. Live Support has to.

    If you can log in, and there is no option to unlink on your end. Live Support has to on their end if the account qualifies for changes to be made

    On the change neither apply, then the advice above on making new accounts is the only option. Support can only make changes to an account once the account is verified with them. There are no exceptions to that one due to account security and not something that can be handled over the forums.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 19 days ago
8,518 Posts