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reanders7's avatar
reanders7
2 years ago

I'd like to report a bug

I got switched over from Origin to EA on a Mac yesterday.  Sims 4 base game came fine, but all my expansions and packs did not. Now I just have to wait, hoping it gets fixed. 
mac
technical issues
reanders7's avatar
reanders7
2 years ago

I was switched over to EA yesterday, and by base game loaded fine, but I can't play my saved game because all of my packs did not. I was told it was a bug and all I could do was report it and wait. The expansions are: get to work, cats & dogs university, cottage living, high school years , horse ranch, for rent, dine out and backyard stuff. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @reanders7,

    Do you know why the packs didn't download? Did they give you an error?

    When you open the app, navigate to your Library on the left side. Hover over the game tile and left-click on the three dots. Then, select 'Manage add-ons'. Does it show that you can manually download and install them?

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