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AngelLilly13's avatar
AngelLilly13
2 years ago

I'm having issues with payment security code

I'm trying to make a purchase on the EA app, I also tried the website, and it keeps saying that my payment needs to be re-verified. When I click "update", it takes me to a screen and tells me to enter my security code. Every time I enter it, it says "Please enter a valid CSC". I know I'm punching in the correct code especially since I have 5 different $1 'purchases' from EA in my banking summary. 

I would like somebody to tell me what the issue is and to fix it so I can buy the new sims 4 DLC coming out tomorrow.

bug
mac
pc

5 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @AngelLilly13,

    We have no games that have official support for the Steam Deck, therefore you may run into errors when trying to play EA games on the Steam Deck.

  • Kaeleigh_kay's avatar
    Kaeleigh_kay
    2 years ago

    I am having the same problem It is charging me money over nothing and wont download it.

  • AngelLilly13's avatar
    AngelLilly13
    2 years ago

    @EA_LeeuwI'm not using the Steam Deck I'm using my PC, the EA app and the problem is also on the website when I try to do anything on there

    also I tried deleting my card from my account and adding it back and now it's not letting me even add a payment card

    and I still haven't been reimburse the 5 diffrent $1 charges from EA

  • NodNod666's avatar
    NodNod666
    2 years ago
    @EA_Leeuw why didn't you answer their question instead of trying to redirect the question into a discussion about the steamdeck that they didn't even mention?
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @AngelLilly13,

    I'm sorry for the confusion earlier, it looks like there was a mishap with the system which resulted in my previous message being posted in the wrong thread.

    As for your concern: when your $1 verification charges are successful but your actual purchase is not, this often indicates a block on your payment method by your bank, causing the purchase attempt to fail. I would advise you to get in touch with your bank to find out what the issue might be, or consider using a different payment method.

    Please note, the $1 verification charges are typically refunded automatically after a certain period. If this doesn't occur, please get in touch with your bank.

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