EA_Leeuw
Community Manager
Community Manager[INFO - READ FIRST] Experiencing a Bug or Issue? Share your Error Reporter ID!
For bugs in the EA app on PC/Mac, include an Error Reporter ID in your report!
If you're having a problem with the EA app, game, or service, you might be asked to create and share an EA app Error Reporter ID. This ID helps the team investigate your issue. Here's how to do it:
Generating an EA app Error Reporter ID on the EA app for Windows
If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info):
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- Open the menu by clicking the three-line icon in the top left of the app. Hover over Help, then click on EA Error Reporter.
*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens. - Select the TYPE OF PROBLEM you're experiencing from the dropdown.
- Describe your issue in the DESCRIPTION OF PROBLEM box.
- If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.
- Check the box that says Share diagnostic information when report is submitted.
- Click SUBMIT REPORT and wait for it to finish.
- Write down your REPORT ID or copy it. You might be asked to share it later.
If you can't open or log into the EA app for Windows (click on "Spoiler" to reveal the info):
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- Look for ErrorReporter.exe in Windows Explorer. You can do this by clicking the Start or Windows button and using the search bar. If you can't find it, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and click My Computer. Then, double-click your C: drive, followed by Program Files, and then the EA app twice.
Via Windows Search:
Via Windows File Explorer:
- Double-click ErrorReporter.exe to run the EA Error Reporter.
*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens. - Select the TYPE OF PROBLEM you're experiencing from the dropdown.
- Describe your issue in the DESCRIPTION OF PROBLEM box.
- If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.
- Check the box that says Share diagnostic information when a report is submitted.
- Click SUBMIT REPORT and wait for it to finish.
- Write down your REPORT ID or copy it. You might be asked to share it later.
Generating an EA app Error Reporter ID on the EA app for Mac
If you can open and log into the EA app for Mac (click on "Spoiler" to reveal the info):
Spoiler
- Open the EA app for Mac and click on the Help button, then click on EA Error Reporter.
*Note: You might be asked to allow permission for the EA Error Reporter to run. Please enter your macOS local account username and your macOS local user account password. Not your EA account email address and password! If you forgot your user or account name on Mac, please click here for more info. - Select the TYPE OF PROBLEM you're experiencing from the dropdown.
- Describe your issue in the DESCRIPTION OF PROBLEM box.
- If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.
- Check the box that says Share diagnostic information when report is submitted.
- Click SUBMIT REPORT and wait for it to finish.
- Write down your REPORT ID or copy it. You might be asked to share it later.
If you can't open or log into the EA app for Mac (click on "Spoiler" to reveal the info):
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- Open Finder, go to your Applications folder, right-click on 'EA app', followed by a left-click on 'Show Package Contents'.
- Open the Contents folder, open the Applications folder, followed by double-clicking (left-click) on 'ErrorReporter'.
*Note: You might be asked to allow permission for the EA Error Reporter to run. Please enter your macOS local account username and your macOS local user account password. Not your EA account email address and password! If you forgot your user or account name on Mac, please click here for more info. - Select the TYPE OF PROBLEM you're experiencing from the dropdown.
- Describe your issue in the DESCRIPTION OF PROBLEM box.
- If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.
- Check the box that says Share diagnostic information when a report is submitted.
- Click SUBMIT REPORT and wait for it to finish.
- Write down your REPORT ID or copy it. You might be asked to share it later.
For more information, please visit https://help.ea.com/help/ea/ea-app/run-ea-error-report.
