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autumnskye29's avatar
autumnskye29
2 years ago
Solved

INST-14-12007

I'm trying to install the app on my desktop computer and I keep receiving error code INST-14-12007.  I've disabled my firewall. I've reset my ip. I've cleared my cache. I disconnected and reconnected my wifi and I've done a speed test. I've also made sure my specs meet the criteria. What can I do to fix this?

pc
technical issues

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @autumnskye29 is it possible to try a different connection to see what happens?

    Maybe using your phone as a mobile hotspot and using your phone data to test?

    Darko

  • autumnskye29's avatar
    autumnskye29
    2 years ago

    I was able to get the app installed using my phone. Now I'm trying to download The Sims and it keeps having a download error when I use my wifi so I switched to my phone to see if it will download. It will download off my phone but I don't have 12 hours available for it to download when my home wifi is so much faster. What is the problem? When I use my gaming laptop I have zero issues. 

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