INST-14-5 - Error Windows Installer Service permission

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Application InstallerWhen did this happen? (dd.mm.yy hh:mm) 11/10/2023Summarize your bug An error occurrs when I try to install the App.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? N/A What happens when the bug occurs? The app fails to installWhat do you expect to see? The app installing.‌How do I access Windows Installer Service permission? I am told I need to adjust this setting to resolve a INST-14-5 error preventing me from installing the EA App.

ea_barry · Answer

@Lord_Proteus&nbsp;

Check the following link for info and troubleshooting on this, thanks.

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/INFO-EA-app-What-does-this-INST-Error-Code-mean/m-p/12677232/highlight/true#M30061

lord_proteus · Answer

This doesn't help. It says what I need to do but not how to do it.

ea_leeuw · Answer

Hi @Lord_Proteus,A quick Google search shows a good few results for how to restore the Windows Installer Service permissions to their defaults.

lord_proteus · Answer

I'm afraid these don't help either. They tend to either be too complicated, use incorrect, obsolete or outdated terminology or data, lead to dead-ends where solutions/reccomended software doesn't exist anymore or are just wrong.

Isn't there just some Windows menu I can go to? This error should not be this complicated to fix. I didn't even change the system settings and no other software I have used has done this, including similar apps.

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INST-14-5 - Error Windows Installer Service permission

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