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Lola38103's avatar
Lola38103
Rising Traveler
11 months ago
Solved

[INVESTIGATION] Games Stuck on "Launching Game" or "Preparing Game"

Hi all Im having a load of troubles with the EA app.  As of this moment, i cannot launch any game. (Spore, Sims 3, Sims 4, or Sims Medeival) 1.) I have tried a few different things. Ive star...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    11 months ago
    UNDER INVESTIGATION - Post Marked as Solution for Visibility

    Hello all,

    This issue is now under investigation. However, for the teams to properly look into the issue, could you please use the EA app Error Reporter and post the generated Report ID here in the thread? 

    Please also add when exactly the issue started for you.

    Thank you for your patience while we look into this, and all the reports on this so far!

turtlleq's avatar
turtlleq
11 months ago

I have a similar issue but for me only The Sims 4 is stuck on launching game. I have tried repairing the game, clearing the ea app cache, restarting my computer and opening ea app as an administrator but nothing helped. I’m also not getting any errors. The game is just stuck on “launching” 

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